Terms of Service

1. Introduction and Acceptance

Welcome to WhoPulledPermit NYC ("WPPNYC," "we," "us," or "our"), a service operated by Voss Intelligence LLC, a Wyoming limited liability company. These Terms of Service ("Terms") govern your access to and use of the WPPNYC website at wppnyc.com, our application at app.wppnyc.com, our APIs, and all related services, data, and content (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you may not access or use the Service.

We may modify these Terms at any time by posting a revised version on our website. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

2. Definitions

• "Account" means the account you create to access the Service.
• "Content" means all data, text, graphics, images, and other materials available through the Service.
• "Data" means building permit records, contractor information, property data, violation records, and other information available through the Service.
• "User" means any individual or entity that accesses or uses the Service.
• "Subscription" means a paid plan that grants access to the Service's features and Data.
• "Third-Party Data" means data sourced from government agencies and other external sources.

3. Account Registration

To access certain features of the Service, you must create an Account. When registering, you agree to:

• Be at least 18 years of age and have the legal capacity to enter into contracts;
• Provide accurate, current, and complete information during registration;
• Maintain and promptly update your Account information;
• Maintain the security and confidentiality of your login credentials;
• Accept responsibility for all activities that occur under your Account;
• Notify us immediately of any unauthorized use of your Account.

We reserve the right to suspend or terminate your Account if any information provided is inaccurate, false, or incomplete, or if we reasonably believe you have violated these Terms.

4. License Grant

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service and Data solely for your internal business purposes during the term of your Subscription.

This license permits you to:

• Search, view, and analyze Data within the Service;
• Export Data in accordance with your Subscription plan limits;
• Use exported Data for business-to-business sales, marketing, lead generation, due diligence, and similar commercial purposes;
• Contact individuals and businesses using contact information obtained through the Service;
• Access the Service through our API in accordance with applicable documentation and rate limits.

Upon termination of your Subscription or these Terms, your license immediately terminates, and you must cease all use of the Service and delete any Data in your possession.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. The Service is designed for business-to-business commercial activities, including:

• Sales and marketing outreach to contractors, property owners, and related businesses;
• Lead generation and prospecting for construction-related products and services;
• Due diligence research on contractors, properties, and construction projects;
• Market research and competitive analysis;
• Risk assessment and compliance verification;
• Integration with CRM systems and business workflows.

6. Prohibited Uses

You agree not to, and will not permit any third party to:

• Resell, redistribute, sublicense, or provide access to the Service or Data to any third party;
• Use the Service or Data to create a competing product or service;
• Copy, modify, or create derivative works based on the Service or Data;
• Reverse engineer, disassemble, decompile, or attempt to derive the source code of the Service;
• Remove, alter, or obscure any proprietary notices on the Service;
• Use the Service for any purpose regulated under the Fair Credit Reporting Act (FCRA), including credit decisions, employment screening, tenant screening, or insurance underwriting;
• Use the Service to harass, stalk, or harm any individual;
• Transmit any viruses, malware, or other harmful code;
• Attempt to gain unauthorized access to the Service or its related systems;
• Use automated means to access the Service beyond permitted API usage;
• Interfere with or disrupt the integrity or performance of the Service;
• Violate any applicable laws, regulations, or third-party rights.

IMPORTANT: The Service is not a consumer reporting agency and the Data is not a consumer report under the FCRA. You may not use the Service or Data for any FCRA-regulated purpose.

7. Third-Party Data Disclaimer

The Service aggregates and presents Data from various third-party sources, including but not limited to the New York City Department of Buildings (DOB), Department of Housing Preservation and Development (HPD), Department of Consumer Affairs (DCA), ACRIS property records, PLUTO land use data, 311 complaint records, and other government agencies (collectively, "Government Sources").

You acknowledge and agree that:

• We do not control the accuracy, completeness, timeliness, or reliability of Third-Party Data;
• Government Sources may contain errors, omissions, or outdated information;
• We make no representations or warranties regarding the accuracy or completeness of any Third-Party Data;
• You are solely responsible for verifying the accuracy of any Data before relying on it;
• We are not responsible for any decisions you make based on the Data.

While we strive to update Data regularly and maintain data quality, the Service should not be used as the sole basis for significant business decisions without independent verification.

8. Intellectual Property

The Service, including its design, features, functionality, aggregated Data compilations, analytics, risk scores, and all related intellectual property, is owned by Voss Intelligence LLC and is protected by copyright, trademark, and other intellectual property laws.

You acknowledge that:

• We retain all rights, title, and interest in and to the Service;
• The compilation, organization, and presentation of Data constitutes our proprietary work;
• Our trademarks, logos, and service marks may not be used without our prior written consent;
• These Terms do not grant you any ownership rights in the Service or Data.

Any feedback, suggestions, or ideas you provide regarding the Service may be used by us without any obligation to you.

9. Subscription and Payment

9.1 Subscription Plans

Access to the Service requires a paid Subscription. Subscription plans, features, and pricing are described on our website and may be modified from time to time. We offer various plans with different coverage areas, feature sets, and usage limits.

9.2 Free Trial

We may offer a free trial period for new users. At the end of the trial period, you must select a paid Subscription to continue using the Service. We reserve the right to modify or discontinue free trials at any time.

9.3 Billing

Subscription fees are billed monthly in advance. By subscribing, you authorize us to charge your designated payment method for all applicable fees. All fees are stated in U.S. dollars and are non-refundable except as expressly provided in these Terms.

9.4 Auto-Renewal

YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD UNLESS YOU CANCEL BEFORE THE RENEWAL DATE. You may cancel your Subscription at any time through your Account settings or by contacting us.

9.5 No Refunds

All fees are non-refundable. If you cancel your Subscription, you will retain access to the Service until the end of your current billing period, but no refunds will be provided for any unused portion of your Subscription.

9.6 Price Changes

We may change Subscription prices at any time. Price changes will take effect at the start of your next billing period following notice. Your continued use of the Service after a price change constitutes acceptance of the new pricing.

10. Termination

10.1 Termination by You

You may terminate your Account at any time by canceling your Subscription through your Account settings or by contacting us at [email protected]. Termination will be effective at the end of your current billing period.

10.2 Termination by Us

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to: violation of these Terms, fraudulent or illegal activity, non-payment of fees, or conduct that we believe is harmful to other users or our business.

10.3 Effect of Termination

Upon termination: (a) your license to use the Service immediately terminates; (b) you must cease all use of the Service and Data; (c) you must delete all Data in your possession; (d) we may delete your Account and associated data; and (e) any provisions that by their nature should survive termination will survive, including Sections 6, 7, 8, 11, 12, 13, and 14.

11. Disclaimer of Warranties

THE SERVICE AND ALL DATA ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

• THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• THE DATA WILL BE ACCURATE, COMPLETE, OR CURRENT;
• THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;
• ANY ERRORS IN THE SERVICE WILL BE CORRECTED;
• THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

YOU USE THE SERVICE AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL VOSS INTELLIGENCE LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE DATE THE CLAIM AROSE.

THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

13. Indemnification

You agree to indemnify, defend, and hold harmless Voss Intelligence LLC and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable laws or regulations; (d) your violation of any third-party rights; or (e) any content or data you submit or transmit through the Service.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at [email protected] to attempt to resolve the dispute informally. We will attempt to resolve the dispute through good-faith negotiations within thirty (30) days.

14.2 Binding Arbitration

IF WE CANNOT RESOLVE A DISPUTE INFORMALLY, YOU AND VOSS INTELLIGENCE LLC AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION ADMINISTERED BY JAMS UNDER ITS STREAMLINED ARBITRATION RULES AND PROCEDURES.

The arbitration shall be conducted by a single arbitrator in Sheridan, Wyoming, or at another mutually agreed location. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND VOSS INTELLIGENCE LLC AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

14.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

14.5 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law provisions. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Wyoming, and you consent to the personal jurisdiction of such courts.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Voss Intelligence LLC regarding the Service and supersede all prior agreements and understandings.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Voss Intelligence LLC.

15.4 Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section shall be void.

15.5 Notices

We may provide notices to you by email to the address associated with your Account or by posting on the Service. You agree that such notices shall be effective upon sending or posting. Notices to us must be sent to the address listed below.

15.6 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government actions, or interruptions in telecommunications or internet services.

16. Contact Information

If you have any questions about these Terms, please contact us at: