Privacy Policy

1. Introduction

Voss Intelligence LLC ("we," "us," or "our") operates WhoPulledPermit NYC ("WPPNYC" or the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at wppnyc.com, use our application at app.wppnyc.com, or otherwise interact with our Service.

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use the Service.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. We encourage you to review this Privacy Policy periodically.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: When you create an account, we collect your name, email address, company name, phone number, and password.
• Contact Information: When you contact us through our contact form or email, we collect your name, email address, company name, and the content of your message.
• Payment Information: When you subscribe to our Service, our third-party payment processor collects your payment card information. We do not store complete credit card numbers on our servers.
• Communications: When you communicate with us, we may collect the content of those communications.

2.2 Information Collected Automatically

When you access or use the Service, we automatically collect certain information, including:

• Usage Data: Information about how you use the Service, including pages viewed, searches performed, data exported, features used, and the dates and times of your visits.
• Device Information: Information about the device you use to access the Service, including device type, operating system, browser type, and screen resolution.
• Log Data: Server logs that record information such as your IP address, browser type, referring/exit pages, and clickstream data.
• Location Information: General location information based on your IP address.

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information and improve the Service. Cookies are small data files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted). You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of the Service.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide the Service: To operate, maintain, and provide the features and functionality of the Service, including processing your searches, generating alerts, and delivering data exports.
• Process Transactions: To process your subscription payments and manage your account.
• Send Alerts and Notifications: To send you permit alerts via email, Telegram, or Slack based on your preferences and subscription settings.
• Communicate with You: To respond to your inquiries, provide customer support, and send you administrative messages about your account or the Service.
• Marketing: To send you promotional communications about our products, services, and special offers. You may opt out of marketing communications at any time.
• Improve the Service: To analyze usage patterns, diagnose technical issues, and improve the Service's features and functionality.
• Personalization: To personalize your experience and provide content and features relevant to your interests.
• Security: To detect, prevent, and address fraud, unauthorized access, and other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processing (e.g., Stripe)
• Cloud hosting and infrastructure (e.g., AWS, Cloudflare)
• Email delivery services
• Analytics services
• Customer support tools

These service providers are contractually obligated to use your information only for the purposes of providing services to us and to maintain the confidentiality of your information.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government agency request).

4.3 Protection of Rights

We may disclose your information when we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

4.4 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.

4.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain and use your information as necessary to:

• Comply with our legal obligations
• Resolve disputes
• Enforce our agreements
• Prevent fraud and abuse

When you delete your account, we will delete or anonymize your personal information within a reasonable period, except to the extent that retention is required or permitted by applicable law.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Employee training on data security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Your Rights and Choices

7.1 Account Information

You may access, update, or delete your account information at any time by logging into your account settings. If you wish to delete your account entirely, please contact us at [email protected].

7.2 Marketing Communications

You may opt out of receiving marketing communications from us by clicking the "unsubscribe" link in any marketing email or by contacting us. Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your account or the Service.

7.3 Cookies

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer. However, if you choose to decline cookies, some features of the Service may not function properly.

7.4 Do Not Track

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. We currently do not respond to DNT signals.

8. California Privacy Rights (CCPA)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA):

8.1 Right to Know

You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected the information, our business purpose for collecting the information, and the categories of third parties with whom we share the information.

8.2 Right to Delete

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.

8.3 Right to Opt-Out of Sale

We do not sell personal information to third parties. Therefore, the right to opt-out of the sale of personal information does not apply.

8.4 Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, or provide you with a different level of quality for exercising your rights.

8.5 Exercising Your Rights

To exercise your California privacy rights, please contact us at [email protected] or call us at (917) 920-4437. We will verify your identity before responding to your request. You may also designate an authorized agent to make a request on your behalf.

9. International Users

The Service is operated in the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

By using the Service, you consent to the transfer of your information to the United States and acknowledge that the data protection laws of the United States may differ from those of your country.

10. Third-Party Links

The Service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information. If you believe we have inadvertently collected information from a child under 18, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (sent to the email address associated with your account) or by posting a notice on the Service prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

13. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: